bjbaje Privacy Policy

1. Introduction and Scope

bjbaje ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with the bjbaje platform, including visitors to bjbaje.net, registered account holders, and individuals who contact our support team.

This Privacy Policy ("Policy") describes the categories of personal data that bjbaje collects, the purposes for which that data is used, the conditions under which it may be shared with third parties, and the rights available to data subjects. This Policy applies to all services offered through bjbaje.net and any associated subdomains or applications.

By registering an account on bjbaje, completing the bjbaje login process, or otherwise using any bjbaje service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not consent, you must not use the bjbaje platform.

This Policy should be read in conjunction with the bjbaje Terms & Conditions and any other applicable platform policies. In the event of a conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

2. Data Controller

bjbaje operates as an internationally licensed online gaming platform. The data controller responsible for the personal data collected through bjbaje.net is the bjbaje operating entity, which processes player data in accordance with applicable international data protection legislation and the requirements of its licensing jurisdiction.

For all data protection enquiries, requests, or complaints, please contact our designated data protection team at: [email protected]

3. Personal Data We Collect

3.1 Registration and Account Data

When you create a bjbaje account, we collect: full legal name; date of birth; residential address; email address; telephone number; username and encrypted password; and the currency preference associated with your account (PKR).

3.2 Identity Verification (KYC) Data

To comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations, bjbaje may collect: copies of government-issued photo identification (national identity card, passport, or driving licence); proof of residential address (utility bill, bank statement); proof of payment method ownership; and, where required, source of funds documentation.

3.3 Financial and Transaction Data

bjbaje collects records of all financial transactions conducted on the platform, including: deposit amounts, dates, and payment methods (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah); withdrawal requests and their processing status; bet placement and settlement history; bonus credits and wagering progress; and account balance history.

3.4 Technical and Usage Data

When you access bjbaje, we automatically collect: IP address; device type, operating system, and browser version; session timestamps and duration; pages visited and navigation patterns; and error and crash logs relevant to your session.

3.5 Communications Data

If you contact bjbaje support, participate in any feedback mechanism, or communicate with us by any means, we retain a record of that correspondence including the content of messages, timestamps, and any attachments provided.

3.6 Responsible Gaming Data

Where you use bjbaje's responsible gaming tools — including deposit limits, session limits, self-exclusion, or cooling-off periods — we retain records of those elections and their effective dates, which are used to enforce your chosen restrictions.

4. How We Collect Your Data

bjbaje collects personal data through the following means:

• Directly from you — via the registration form, KYC document submission, payment processes, and support communications.
• Automatically — via cookies, web beacons, server logs, and similar tracking technologies when you access bjbaje.net.
• From third parties — identity verification agencies, payment processors (including JazzCash and Easypaisa), and fraud prevention services may provide information to us as part of the account verification and transaction processing workflow.

5. Purposes and Legal Bases for Processing

bjbaje processes personal data for the following purposes and on the corresponding legal bases:

• Contract performance — operating your account, processing deposits and withdrawals, settling bets, and delivering gaming services.
• Legal obligation — conducting KYC checks, complying with AML regulations, retaining transaction records, and responding to regulatory or law enforcement requests.
• Legitimate interests — fraud prevention, security monitoring, responsible gaming oversight, platform analytics, and improving bjbaje services.
• Consent — sending promotional communications and marketing materials. You may withdraw consent for marketing at any time by contacting support or using the unsubscribe function in any marketing email.

6. Disclosure of Personal Data

bjbaje does not sell, rent, or trade your personal data to third-party marketers. We may share your data with the following categories of recipients only to the extent necessary for legitimate operational, legal, or regulatory purposes:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers to facilitate deposits and withdrawals.
• Identity verification providers — third-party KYC and AML screening services used to verify player identities and comply with regulatory requirements.
• Game providers — certified game studios whose software is integrated into the bjbaje platform may receive anonymised or pseudonymised session data necessary for game operation.
• Regulatory and law enforcement authorities — where required by applicable law, court order, or regulatory directive, bjbaje will disclose relevant player data to competent authorities.
• Technology and hosting providers — cloud infrastructure, server, and security vendors who process data on bjbaje's behalf under binding data processing agreements.

All third-party recipients of bjbaje player data are contractually required to maintain appropriate data security standards and to use the data solely for the specified purpose.

7. International Data Transfers

As an internationally operated platform, bjbaje may transfer your personal data to servers or processors located outside of Pakistan. Where such transfers occur, bjbaje ensures that appropriate safeguards are in place — including contractual data protection clauses equivalent to international standards — to protect your data during and after transfer.

By using bjbaje, you acknowledge and consent to the transfer of your personal data to international jurisdictions as described in this Policy.

8. Data Retention

bjbaje retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. As a general guide:

• Active account data is retained for the lifetime of the account.
• Following account closure, transaction records and KYC documentation are typically retained for a minimum of five (5) years in compliance with AML regulations.
• Communications records are retained for a minimum of two (2) years.
• Technical log data is retained for a period determined by operational and security requirements, typically up to twelve (12) months.

Where personal data is no longer required, bjbaje will securely delete or anonymise it.

9. Security of Personal Data

bjbaje implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include, but are not limited to: 256-bit SSL/TLS encryption for all data in transit; encryption at rest for sensitive personal and financial data; role-based access controls limiting staff access to player data on a need-to-know basis; regular security audits and penetration testing; and two-factor authentication on player accounts.

Notwithstanding these measures, no data transmission or storage system can be guaranteed to be completely secure. bjbaje cannot warrant the absolute security of your data and will not be liable for any unauthorised access that occurs despite the security measures in place, provided such access was not the result of bjbaje's negligence.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, bjbaje will notify affected players promptly in accordance with applicable regulatory requirements.

10. Cookies and Tracking Technologies

bjbaje uses cookies and similar technologies (including web beacons and local storage) to operate and improve the platform. Cookies are small text files placed on your device when you access bjbaje.net. We use the following categories of cookies:

• Strictly necessary cookies — required for core platform functions such as session management and bjbaje login authentication. These cannot be disabled.
• Functional cookies — remember your preferences such as language, currency display, and game settings to personalise your experience.
• Analytics cookies — collect anonymised data about how players navigate bjbaje.net, helping us identify areas for improvement.
• Security cookies — used to detect fraud, protect accounts, and monitor for suspicious activity patterns.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the bjbaje platform. bjbaje does not use cookies to serve third-party advertising.

11. Your Data Rights

Subject to applicable law, you have the following rights with respect to your personal data held by bjbaje:

• Right of access — you may request a copy of the personal data bjbaje holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data where we have no legitimate or legal basis to continue holding it. Note that certain data (particularly KYC and transaction records) must be retained to comply with legal obligations and cannot be deleted on request.
• Right to restrict processing — you may request that we limit the processing of your data in certain circumstances.
• Right to data portability — you may request a machine-readable copy of your personal data where processing is based on your consent or contract performance.
• Right to withdraw consent — where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to object — you may object to processing carried out on the basis of legitimate interests.

To exercise any of these rights, please contact bjbaje support at [email protected]. bjbaje will respond to all verified data rights requests within thirty (30) calendar days. bjbaje may require verification of your identity before processing a data rights request.

12. Children and Minors

bjbaje's services are strictly for individuals aged 18 years or older. bjbaje does not knowingly collect personal data from anyone under the age of 18. If bjbaje becomes aware that personal data has been collected from a minor, that account will be immediately closed and all associated data will be deleted, except where retention is required for regulatory or legal compliance purposes.

If you believe a minor has registered an account on bjbaje, please notify us immediately at [email protected].

13. Responsible Gaming and Data

Where you utilise bjbaje's responsible gaming features — including self-exclusion, deposit limits, loss limits, or cooling-off periods — bjbaje retains records of these elections as a mandatory safeguard. This data is used exclusively to enforce the restrictions you have chosen and to protect you from gambling harm.

bjbaje may also use anonymised analytical data to identify behavioural patterns associated with problem gambling risk and to inform proactive responsible gaming interventions. This processing is carried out on the basis of our legitimate interest in promoting player welfare. For more information, please visit our Responsible Gaming page.

14. Changes to This Policy

bjbaje reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, registered players will be notified via email to their registered address and/or via a notice on the bjbaje platform prior to the changes taking effect.

Your continued use of the bjbaje platform following publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. The date of the most recent revision is displayed at the top of this page.

15. Contact and Complaints

For all privacy-related queries, data rights requests, or complaints, please contact bjbaje's data protection team:

Email: [email protected]

Please include "Privacy Request" in your subject line. bjbaje endeavours to acknowledge all privacy enquiries within five (5) business days and to resolve them within thirty (30) calendar days. Where a complaint cannot be resolved through direct contact, you may have the right to escalate the matter to a relevant supervisory authority in accordance with applicable law.